Overview
1. Return Period:
- We accept returns within 30 days of the original purchase date for all eligible makeup products.
2. Return Options:
- Full Refund: We offer a full refund to the original payment method for eligible returns.
- Exchange: You can exchange your makeup for another product of equal or lesser value.
- Store Credit: You can receive a store credit to be used for future purchases.
3. Return Eligibility:
- Unused and Unopened: All makeup items must be unused and unopened to be eligible for a return.
- Original Packaging: Items must be returned in their original packaging with all tags attached.
- Proof of Purchase: A proof of purchase (receipt or order confirmation) is required for all returns.
4. Return Process:
- Initiate Return: To initiate a return, please email [Your Email Address] with your order number and the reason for the return.
- Shipping: [Specify whether return shipping is paid by the customer or the retailer].
- Processing: Once we receive your returned item, please allow [Number] business days for processing and refund.
5. Exceptions:
- Clearance or Sale Items: All clearance and sale items are final sale and are not eligible for returns.
- Customized or Personalized Items: We do not accept returns on customized or personalized makeup items.
6. Contact Information:
- For any questions or concerns regarding our return policy, please contact us at [Your Phone Number] or [Your Email Address].
Need help?
Contact us at {email} for questions related to refunds and returns.